By Sue Schneider, Director of Quality Assurance
Every year Wildwood conducts a survey to give people the chance to let us know how we are doing. This year 155 people who receive supports and 251 family members or caregivers let us know what they think about their supports and services by responding to the survey.
The results were very encouraging.
We are happy to report that 98% of those who responded said they would recommend Wildwood to someone else. We are very proud that such a high percentage of those we support answered in this way.
Respect is one of the organization’s key values. 98% of people responded that they felt respectfully treated most or all of the time. At the same time, 93% of respondents reported that they are getting the help they need, most or all of the time.
“Every staff member my family has come in contact with has been nothing but friendly and helpful. Many have gone beyond their duties to make sure my child is very happy. The progress my child has made so far in just the short time is more than I could have imagined. I am so thankful for this program and all the staff at the facility. From the people in the front office, teachers, aides, and service staff. They are all incredible!”
Our mission is to support people to lead independent, productive, and fulfilling lives. It is encouraging that 94% of those who responded feel that receiving services from Wildwood has made their lives better.
“We love all that you do to try to help our son become the best he can be. It is a balanced program that looks at him as a whole. Nothing but praise from us.”
As we have seen in the past several years, some people and families are concerned about staffing shortages. One of our strategic goals is to focus on the wellness and stability of our workforce. Salary increases and more focused staff training and development are a few examples of efforts underway to help recruit and retain the best possible workforce for the people we support.